At TJCamper, we are committed to your satisfaction. Please read the following terms carefully before lodging a return or warranty claim.

Returns & Exchanges

You may return eligible items within 7 to 14 days of purchase, provided that:

  • The product is unused, in its original packaging, and in resalable condition
  • A restocking fee of 10–20% may apply
  • Return shipping costs are the responsibility of the customer

Please contact us before returning any item. Returns without prior authorisation will not be accepted.

Returns Due to Faults or Damage

If your product:

  • Has a manufacturing defect, or
  • Arrives damaged (where delivery was arranged by us)

Please notify us within 7 days of receiving the product or of our installation.

To process your claim:

  • Contact us with your order number
  • Provide photos and a brief description of the issue

We will assess your claim within 3–5 business days  after we received the claim.

If your product is confirmed to be faulty, you may be eligible for:

  • A full refund, or
  • A free replacement, or
  • A free repair

In these cases, return shipping will be covered by TJCamper.

Warranty Policy

All TJCamper products come with a 2-year limited warranty against manufacturing defects in materials and workmanship. Accessories are covered by a 1-year warranty.

What’s Covered:

  • Structural faults (e.g., frame, seals, hinges, gas struts)
  • Material defects under normal use

What’s Not Covered:

  • Damage caused by misuse, accidents, or unauthorised modifications
  • Wear and tear, rust, or fading due to extreme environmental exposure
  • Improper installation

To lodge a warranty claim, please contact us with:

  • Proof of purchase
  • Description and photos of the issue

We will review the claim and provide a repair or replacement where applicable.

Return Instructions

Please do not return any items without contacting us first. Our team will provide you with the necessary steps and return address information.

Disclaimer

TJCamper reserves the right to interpret, modify or apply this policy on a case-by-case basis, at its sole discretion.