TJ Camper Pty Ltd

1. Purpose

TJ Camper Pty Ltd (“TJ Camper”, “we”, “us” or “our”) is committed to protecting the privacy of individuals. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information. It also describes how you can access, correct or make a complaint about your personal information held by us.

We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), as amended from time to time.

2. What is Personal Information?

“Personal information” is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

You are deemed to have consented to the collection, use, and disclosure of your personal information (including overseas) in accordance with this Privacy Policy when you provide it to us.

3. Collection of Personal Information

When We Collect Personal Information

We may collect personal information from you when you:

  • Visit or purchase from our website (www.tjcamper.com.au) or in-store;
  • Register for updates or request a quote;
  • Contact us via email, phone, or social media;
  • Apply for employment with us;
  • Are referred to us by a third party;
  • Otherwise interact directly or indirectly with us.

Types of Personal Information We May Collect

The information we may collect includes (but is not limited to):

  • Name, date of birth, address, phone number, and email;
  • Transaction details, payment information;
  • Social media handles and related content;
  • Browsing device details, IP address, cookies;
  • Preferences, feedback, and purchase history.

You can choose to remain anonymous or use a pseudonym, however, this may limit our ability to provide services or respond to your enquiries.

4. Third Party Collection

Where reasonable, we will collect information directly from you. In some cases, we may receive your personal information from third parties. If so, we will take reasonable steps to notify you or ensure you are aware.

5. In-Store Surveillance

Our store and surrounding premises use audio and video surveillance for safety and security. These recordings are not shared with third parties unless required by law.

6. Use of Personal Information

We use your personal information to:

  • Fulfil orders and provide services;
  • Respond to enquiries, complaints, or feedback;
  • Send product and service updates or marketing materials;
  • Improve our website, operations, and customer experience;
  • Consider job applications;
  • Comply with legal obligations;
  • Other uses that you would reasonably expect.

7. Disclosure of Personal Information

We may disclose personal information to:

  • Suppliers, manufacturers, and installers to deliver services or manage warranty claims;
  • Technology providers who operate our systems or platforms;
  • Government agencies, regulators, or law enforcement as required by law;
  • Overseas recipients (see Section 12).

Wherever disclosure occurs, we will take reasonable steps to ensure the information is protected.

8. Security and Storage

We take reasonable precautions to safeguard your personal information against loss, misuse, and unauthorised access using:

  • Data encryption and secure cloud storage;
  • Role-based access controls;
  • Employee training;
  • Secure payment processing.

While we strive for the highest security, no system is completely immune. If a notifiable data breach occurs, we will inform you and the Office of the Australian Information Commissioner (OAIC) as required.

9. Data Retention

We retain personal information only as long as necessary for our business or to meet legal obligations. When no longer needed, we securely destroy or de-identify it.

10. Direct Marketing

We may use your information to send you marketing communications by email, phone, SMS or mail. You can opt out at any time by:

  • Clicking “unsubscribe” in emails; or
  • Contacting us directly (see Section 15).

You may still receive essential service-related communications such as order confirmations or safety notices.

11. Cookies and Website Analytics

Our website uses cookies to personalise your experience and analyse usage. Cookies do not identify you directly but help us recognise your browser.

You can block cookies through your browser settings, but some features of our website may not function as intended.

12. Overseas Disclosure

Some of our service providers may be located outside Australia or use overseas servers. Where personal information is disclosed overseas, we will ensure:

  • The recipient is subject to privacy protections equivalent to those in Australia; or
  • You have consented to such disclosure; or
  • Disclosure is required or authorised by Australian law.

13. Access and Correction

You may request access to or correction of your personal information by contacting us (see Section 15). We may require proof of identity and will respond within 30 days. If we decline your request, we will explain why.

14. Complaints

If you have concerns about our handling of your personal information, please contact us in writing (see Section 15). We will respond within 7 days and aim to resolve complaints within 30 days.

If you are not satisfied with our response, you may escalate the matter to the OAIC (see Section 15).

15. Contact Us

TJ Camper Privacy Officer
Address: 51 Wilow Avenue, Springvale VIC 3171
Email: [email protected]

Office of the Australian Information Commissioner (OAIC)
Address: GPO Box 5288, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

16. Changes to This Policy

This Privacy Policy may be updated periodically to reflect legal or business changes. Updates will be published on our website. We encourage you to review this Policy regularly.